Like all devices, including vehicles, equipped to connect to a cellular network on the 2G access band, Nissan LEAF models with a 2G telematics control unit (TCU) will be unable to use or receive services from that device after 12/31/16. Without an upgrade to the TCU, NissanConnect EV features will not be available after that date and may be affected prior to that date depending upon AT&T's proprietary decisions regarding shutting down their 2G network coverage.
2G means “Second Generation” and refers to digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity.
a. Nissan will contact affected customers directly; customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if your vehicle is impacted. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU.
b. The following models are equipped with 2G TCUs:
*Nissan LEAF: All model years 2011-2015 (SV & SL trims only), *Model 2016 LEAF is equipped with 3G TCU hardware and is not affected
Nissan will communicate with affected customers with additional information regarding options for upgrading the TCU hardware in their vehicles once the hardware is readily available.
a. Pricing and other details are in the process of being finalized and we expect to be able to provide additional information in a notification to affected customers beginning in late summer 2016.
b. Nissan is planning to offer support to all affected customers with a 2G equipped vehicle who are using NissanConnect EV.
i. Customers with MY2011-14 model year LEAF vehicles will be asked to contribute to the cost of the hardware upgrade.
ii. For customers with MY 2015 vehicles, who choose to enroll and use or are using NissanConnect EV, Nissan plans to pay for the cost of parts and labor to upgrade the TCU.
a. AT&T will suspend new enrollments after June 30, 2016. If a Nissan LEAF with 2G equipment is purchased prior to June 30, 2016, the owner should be enrolled in NissanConnect EV on or prior to that date to ensure enrollment is able to be processed.
Once the 2G cellular network is discontinued, the TCU will no longer be able to access the NissanConnect EV telematics program features including Remote State of Charge and Climate Control.
No. The new TCU hardware will be designed to connect to the current AT&T 3G cellular network.
Nissan has studied how to integrate newer technology into your vehicle and developed solutions aimed at delivering a minimally invasive repair with the least inconvenience to customers. The 3G network is supported throughout the U.S. by AT&T and is expected to continue for years to come
Nissan has learned that some customers may have received notification about the change in AT&T's cellular network in error. Only customers with a vehicle equipped with a Telematics Control Unit (TCU) designed to be compatible with the 2G cellular network supporting the NissanConnect EV program are impacted by this change. If you have a vehicle that has navigation and is one of the model years listed below, your vehicle has a 2G TCU. Customers can contact Nissan LEAF Owner Services at 1-877-664-2738 to verify if your vehicle is impacted.
The following Nissan LEAF models are equipped with 2G TCUs:
*Nissan LEAF: All model years 2011-2015 (SV & SL trims only)
This is a voluntary action. Nissan plans to help support those clients interested in continuing the use of NissanConnect EV telematics program. No customer is required to upgrade the TCU. As such, there would be no additional charge if the lessee elects not to upgrade the hardware.
On September 29, 2015, we rebranded CARWINGS to NissanConnect EV. NissanConnect EV replaced the CARWINGS name not only on the smartphone app, but on all communications regarding LEAF telematics. However, for LEAF models 11-15, the telematics icon on the vehicles navigation screen will not change. It will continue to read "CARWINGS".
Carrier has been manually changed to the incorrect setting.
Press the "MENU" button to the right of the navigation screen in the car.
Select "Settings".
Select "Phone &" CARWINGS".
Select "Data Communication".
Select "Select Carrier".
Then verify that "Automatic Setup" ON label is activated.
Your VIN is already associated to another account for some reason and will need to be fixed by Nissan.
Call 1-877-NO-GAS-EV for assistance.
Charging stations automatically update every month. The vehicle will automatically check the NissanConnect EV Data Center for a map update at the beginning of every month or when a new home location is set.
Yes, if the battery state of charge gets down to 4kWh, it will initiate an automatic update of a 18.75 mile by 18.75 mile square centered on your current location.
Automatic update is 100 mile by 100 mile square centered on your home location. Manual update can be used if you travel outside your home area and need to find a charging station.
In the vehicle, press the zero emission button (lower right side next to navigation screen).
Select "Update Stations".
Select location (near current location, destination, home, location on map).
Log in to your owner portal account at https://owners.nissanusa.com/nowners/.
Click "NissanConnect EV" tab
Scroll down and click "Change Notification Preferences".
In "NissanConnect EV Notifications Preferences" section, verify boxes are checked for e-mail next to notification types you would like to receive.
In "NissanConnect EV Notification Contacts" section verify your email address is entered correctly.
Press "Update" to save any updates you made.
Log in to your email account and check junk email folder and spam filter settings to confirm notification emails are not being blocked.
Click the "Access NissanConnect EV" button on the owner portal to open the NissanConnect EV pop up window.
Click "Route Planner".
Click "Save Your Routes".
Your previously saved routes are listed on the left.
Click the white circle next to the route you want to send to the car.
Click the green arrow on the right side under All Info. Feeds to send the route.
Repeat steps to send up to 5 routes to your car.
Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen).
Select "CARWINGS".
Select "All Information Feeds".
Select "Route Planner".
Select the route you would like to set as new destination.
You can manually update the favorites in the car by doing the following.
Go to the vehicle and press the zero emission button (lower right side next to navigation screen).
Select "CARWINGS".
Select "CARWINGS Settings".
Select "Information Feed Setting".
Select "Edit Feed List".
Select "Update Feed List" then "Yes".
Favorites in the car will also be automatically updated once per day.
Start charge request may fail due to any of the following reasons
1. Trickle/normal cable unplugged.
2. Power not available from charging station.
3. Vehicle ignition is turned on.
4. Poor cellular signal reception at vehicle's location.
5. Vehicle ignition has not been turned on in 14 days or more.
6. Vehicle may already be fully charged.
Refresh/update request may fail due to any of the following reasons
1. Poor cellular signal reception at vehicle's location.
2. Vehicle ignition has not been turned on in 14 days or more.
Climate control on request may fail due to any of the following reasons
1. Vehicle ignition is turned on.
2. Poor cellular signal reception at vehicle's location.
3. Vehicle ignition has not been turned on in 14 days or more
4. Vehicle battery state of charge low
Climate control will turn off automatically due to any of the following reasons
1. Quick charging stops.
2. After 2 hours running on charger power when trickle/normal power connected.
3. After 15 minutes running on battery power when trickle/normal power not connected.
4. After 15 minutes running on battery power when quick charger connected but not charging.
5. Charger power is lost or stopped.
6. Charge cable is unplugged.
7. Vehicle ignition is turned on.
No, climate control always sets automatically to approximately 77°F regardless of setting when you last drove the vehicle.
Climate control off request may fail due to any of the following reasons
1. Vehicle ignition is turned on.
2. Poor cellular signal reception at vehicle's location.
3. Vehicle ignition has not been turned on in 14 days or more.
The system is set to download automatically. You can change this setting by going into CARWINGS->CARWINGS Settings->Information Feed Setting->Download Automatically->Select Download Interval
If not visit https://owners.nissanusa.com/nowners/ and sign in
Click "Manage Vehicle"
Click "Edit Vehicle"
Write down your NissanConnect EV PIN and NissanConnect EV Password (case sensitive)
Turn on your Nissan LEAF
Accept terms and conditions in vehicle's navigation system. Only required if you have not already accepted the terms and conditions in the navigation.
Press "Menu" button on the console to the right of the touch screen.
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive)
Select "Send ID and password" then touch "Yes"
Check that the car is located in an area with good AT&T wireless signal and try again
If vehicle still displays error "No Service" TCU may be turned off.
Return to the dealer and request to check the TCU
Try the following steps
1. Have you enrolled in NissanConnect EV? If not visit https://owners.nissanusa.com/nowners/ and click "create account" to sign up
2. Have you entered your NissanConnect EV PIN and password to the vehicle? If not, visit https://owners.nissanusa.com/nowners/ and sign in
Click "Manage Vehicle"
Click "Edit Vehicle"
Write down your NissanConnect EV PIN and NissanConnect EV Password (case sensitive)
Turn on your Nissan LEAF
Accept terms and conditions in vehicle's navigation system (only required if you have not already accepted terms and conditions).
Press the "Zero Emission" button on the console to the right of the touch screen.
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Sign In" then enter your NissanConnect EV PIN and password (case sensitive)
Select "Send ID and password" then touch "Yes"
3. Does vehicle display error "No Service" when "Send ID and password" is pressed?
Check that the car is located in an area with good AT&T wireless signal and try again
If vehicle still displays error "No Service" TCU may be turned off.
Return to the dealer and request to check the TCU
4. Does vehicle display error "To use telematics service you need to create an account"?
Most likely cause is incorrectly entering NissanConnectEV PIN or Password
Try to enter NissanConnect EV PIN and Password again, be careful to avoid mistyping and use correct upper and lower case
5. Does vehicle display message "Account activated"?
Your NissanConnect EV features should not be functional
Close and reopen your browser then log back in to your owner portal account
Owner portal: Use owner portal user name and password created during enrollment.
If you pre-ordered your Nissan LEAF this is the same as your Nissan LEAF pre-order account.
Smart phone app: Use owner portal user name and password.
Vehicle: Use NissanConnect EV PIN and Password. Sign in only required at initial set-up.
To find your NissanConnect EV PIN and Password visit https://owners.nissanusa.com/nowners/ and sign in
Click "Manage Vehicle"
Click "Edit Vehicle"
Click your vehicle's nickname.
In the vehicle press the zero emission button (lower right side next to navigation screen)
Select "CARWINGS"
Select "CARWINGS Settings"
Verify that "Auto-Update Stations" ON label is activated.
NOTE: You must be enrolled in NissanConnect EV to use this service.
Click the Launch NissanConnect EV button on the owner portal to open NissanConnect EV pop-up window.
Click “Route Planner”
Click “Save Your Routes”
Your previously saved routes are listed on the left.
Click the white circle next to the route you want to send to the car
Click the green arrow on the right side under All Info. Feeds to send the route
Repeat steps to send up to 5 routes to your car
Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen)
Select “CARWINGS”
Select “All Information Feeds”
Select “Route Planner”
Select the route you would like to set as a new destination.
You can manually update the favorites in the car by doing the following
Go to the vehicle and press the zero emission button (lower right side next to navigation screen)
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Information Feed Setting"
Select "Edit Feed List"
Select "Update Feed List" then "Yes"
Favorite in the car will also be automatically updated once per day.
No, quick charge can only be started by the quick charger, not the vehicle. Only trickle or normal charge can be started remotely using NissanConnect EV.
Manual update uses the same charging station map data as the automatic update. If you already have automatic update turned on and you request a manual update within your home area there will be no new information.
To add your car to your account:
Visit https://www.google.com/maps/sendtocar
Click "Sign in" and enter your account information
Click "Add car or GPS device"
Select "Nissan" from the dropdown menu and type in your NissanConnect EV PIN in the "Account ID" field and click "OK". Creating a display name is optional.
To send a location to your car:
Open Google Maps
Search for a place
Click "Send to car" in the card that appears below the search box
Click "Send"
Follow the prompts in your car to see the place
In the vehicle press the zero emission button (lower right side next to navigation screen)
Select "CARWINGS"
Select "All Information Feeds"
Select "Google Maps"
Select "Send to Car"
Wait while screen says "Connecting to center"
Wait while screen says "Downloading info"
Once the system begins to read destination and display on map touch "pause"
Select "New Dest." to set as destination
or Select "Add to Route" to set as waypoint
First follow the steps under the "I am not getting any notification emails" question
Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen)
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Charging Messages"
Verify that "Send Charging Status to Data Center" ON label is activated.
First follow the steps under the "I Am Not Getting any Notification E-mails" question.
Next, go to the vehicle and press the zero emission button (lower right side next to navigation screen).
Select "CARWINGS"
Select "CARWINGS Settings"
Select "Charging Messages"
Verify that "Send unplugged status to Data Center" ON label is activated.
Verify "Time delay for unplugged messages" is set to your preference.
Select "Saved locations for unplugged messages" and verify locations where you would like to receive plug in reminder are saved.
1. Visit the HERE Map Creator website : http://mapcreator.here.com OR visit access link via the Nissan Owner Portal website: http://www.nissanusa.com/owners
2. When the map loads, type the city and state of the area where you want to add the EV charging station.
3. Click on the magnifying glass icon to zoom in to the location on the map where the missing EV POI is located. Click and drag to scroll the map if you need to.
4. On the right side of the screen, click on the "Add Place" icon in the center of the control panel.
5. Click on the location of the street where the EV station is located.
6. On the list of places categories that appears on the left, type "PE" in the search box, then choose "Petrol/Gasoline Station" from the category list.
7. For Place Name, enter "EV Charging Station".
8 For the remaining requested fields, enter any of the other information you are able to supply.
9. Click the Submit button.
All users who purchased their LEAF more than 3 years ago and are currently enrolled in NissanConnect EV subscriptions will be able to continue using the services at no charge until further notice. In the future, Nissan may charge for renewal of NissanConnect EV subscriptions. Customers would receive 90-day notice prior to any changes in subscription service charges.
Nissan is extending your NissanConnect EV subscription at this time as a courtesy for being gas-free.
If your NissanConnect EV subscription has currently reached the end of your complimentary subscription period, your NissanConnect EV subscription has been extended automatically.
If Nissan decides to charge for the services, pricing will be determined at a later date and announced to NissanConnect EV subscribers 90 days prior to the change taking effect.
At this time, the extension only affects LEAF vehicles that are more than 3 years past their original sale date and whose complimentary subscription period has ended. If your NissanConnect EV subscription is extended, you will receive an email from Nissan with that information.
Please provide your vehicle identification number (VIN) to the dealer so that the dealer can check if your vehicle is included in this campaign. Customers may also contact Nissan LEAF Owner Services at 877-664-2738 to verify if their vehicle is affected by this issue.
No. If your vehicle is equipped with a Nissan Navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G cellular network.
The upgrade will typically take under 2 hours to complete. However, your dealer may require additional time based on scheduling.
The vehicles affected by discontinuation of the 2G cellular network are vehicles equipped with TCUs designed to connect to the 2G cellular network. The TCUs are working as designed. Once the 2G cellular network is discontinued on 12/31/16, an upgraded TCU and enrollment are required to access the NissanConnect EV service. (Functionality of service depends on availability of compatible cellular network. Compatible cellular network availability and connectivity not available in all areas at all times.)
With Roadside Assistance, you can be connected to a live Response Specialist who can request to send towing, mobile charging or other third-party services to your location. You can be connected to Roadside Assistance through the NissanConnect® EV & Services smartphone app, or by calling Roadside Assistance directly at 1-800-801-6161. Services, including Roadside Assistance, are dependent on an operational device in the vehicle, and GPS and cellular coverage.